Effective July 10, 2018
1. Who we are
Our website address is https://www.helpdial.in, which is owned and managed by helpdialindia.
2. How do we collect information from you?
We collect information about you when you use our website, post comments or if you register to receive one of our weekly newsletters.
3. What personal data we collect and why we collect it
The use of our services will automatically create information that will be collected. For example, when you use our Services, how you use the Services, information about the type of device you use, your Open Device Identification Number, date/time stamps for your visit, your unique device identifier, your browser type, operating system, Internet Protocol (IP) address, and domain name are all collected. This information is used on our Site for the following purposes:
Operate, maintain, and improve our site and services;
Respond to comments and questions posted by you;
Send information including confirmations, updates, security alerts, and support and administrative messages;
Communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners;
Develop, improve, and deliver marketing and advertising for the Services;
Provide and deliver products and services you request;
Identify you as a user in our system;
Facilitate the creation of and secure your Account on our network.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to maintain and improve the performance of the Services.
“Cookies” are small pieces of information (text files) that a website sends to your computer’s hard drive while you are viewing the website. These text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store these cookies on your device if they are strictly necessary for the operation of this site.
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. We also use third-party advertising companies (Google Adsense) to serve ads when you visit our Site, and they may deploy cookies in order to provide advertisements about goods and services of interest to you.
For more information on how to set your browser cookie restrictions, please refer to your browsers help function. Please be aware that restricting cookies could seriously restrict the functionality of our website.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to this Site can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Please visit their websites to learn more about how they collect your data.
4. Who we share your data with
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes such as personalized ads, comments, newsletters, and others are outlined above.
We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
5. Where we send your data
As outlined above, helpdial.in may share the collected data with the following third-party networks and services:
6. How long we retain your data
helpdial.in strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. Information collected using Google Analytics is retained for a period of 14 months. After the end of the retention period, the data is deleted automatically.
7. How we protect your data
We strictly protect the security of your personal information and honor your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
We keep our software up to date and take a regular audit to improve security.
We use 2048 bit SSL certificate with modern TLS for the encryption.
We use the highly strong password and Two Factor Authentication everywhere.
8. What data breach procedures we have in place?
We will notify you via email within 1 business day
We will notify the users via in-site notification within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
9. Your choices
We believe you should have choices about the collection, use, and sharing of your information. Although you cannot opt-out of all data collection when you visit our sites, you can limit the collection, use, and sharing of your personally identifiable information. For information regarding your choices related to interest-based advertising, please refer to “Advertising” subsection under “What personal data we collect and why we collect it” section above.
All personally identifiable information is provided on a voluntary basis. If you do not want helpdial.in to collect such information, you should not submit it to the Site. However, doing so will restrict your ability to access some content and use some of the functionality of the sites.
You may always opt-out of receiving future e-mail marketing messages and newsletters from helpdial.in by following the instructions contained within the emails and newsletters, or by e-mailing or writing us at the addresses below.
10. What rights you have over your data
If you have left comments on this site and/or signed up to newsletters, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.
This does not include any data we are obliged to keep for administrative, legal, or security purposes.
11. Your Consent
12. Who can I ask if I have any additional questions?
If you are an individual browsing from the EU/EEA, where the General Data Protection Regulations apply, you can exercise rights related to your data by contacting us via contact details at the bottom of the page:
— You can request access to a free copy of your data,
— You can ask us to delete your personal data, and we will do so where we legally can,
— You have a right to rectify your data,
— If you wish to object to us processing your data according to Legitimate interest.
— You also are free to revoke your consent by updating your settings.
Your above described requests will be executed in a legally required time frame, 1 month, and we will need you to provide a valid proof of identification with each request.
How to contact us?